Your privacy is our concern

Like all professional education and customer-focused businesses, tmap collects personal information to help improve apprentice, employer and visitor experience. The basic information you give helps us process your order, inform you of any delays or problems and occasionally to send you special offers and promotions about our apprenticeship courses. The information we collect is as simple as:

Your name – so we know what to call you

Email address – so we can email you order confirmations, delivery delays, offers etc

Delivery address – an obvious one

Telephone number – we’ll only call if we have a delivery problem

Mobile number – so we can text you with details about your orders or where we have a question.

 

We are fully compliant with the Data Protection Act

You should be assured that the information you provide during an online transaction is treated confidentially, and not disclosed to a third party. We have adopted a set of guidelines to protect our users’ privacy, which comply with the Data Protection Act 1998. When GDPR comes into force in May 2018, we will ensure that we are fully compliant. A summary of our current guidelines is as follows:

We do not provide or sell your details to third parties

We contact users by email with updates about our products. All our correspondence includes an unsubscribe option.

Any questions regarding online security should be directed to: apprenticships@tmap.live For information on the Data Protection Act 1998 visit www.ico.gov.uk/for_organisations/data_protection/the_guide.aspx.

Your data enables us to serve you better

As we collect information through the website or correspondence, our focus is always on improving the service we offer you. We are fully committed to using your personal information only for:

Dealing with course delivery, course content, course information and assesment

Research into and planning and managing tmap business activities, including analysing apprentice and employer engagement habits and preferences

Providing you with information about the courses we offer

Assessing your request for delivery of courses and services from us where we may make enquiries about you including searching your records held by organisations like Equifax and credit reference agencies. At all times where we use or disclose your information it will remain secure.

tmap is a registered data user

There are only three circumstances where we may share some of your data with others:

1. With agents (including credit reference agencies, credit card clearing agencies – Worldpay and Paypal – fraud prevention and detection agencies) that we use to process the orders you place with us or who assist us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function

2.  In the unlikely event that our business assets are ever sold to or purchased by another company. (Our data records are part of our business).

3.  To outside research companies whom we may ask to contact you directly for your opinions on our products and services (in which case we provide them with only the information they need to perform their function).

If you have questions about your personal data or our privacy policy, please contact us at apprenticships@tmap.live. To see all the information we have about you, and to correct any inaccuracies, please write to:

The Data Protection Officer, tmap, PO BOX 4500 Maidenhead SL60 1GA

tmap Marketing Communications

When you subscribe to tmap you will receive information about our courses and services. You can unsubscribe from these promotional offers at any time through the unsubscribe option or sending an email to unsubscribe@tmap.live or writing to us and we will remove your email address from our marketing records. Once again, we would like to remind you that tmap will not pass your information on to any third parties.

We track visits made to our website so we can see which products and pages are the most popular. This allows us to improve our course information and optimise our website performance. This tracking is anonymous, we do not know your personal details.

We’d like to share a few Cookies with you

tmap uses cookies on this website to better understand you and the way you use our website to help us improve the shopping experience.

Cookies are stored locally on your computer or mobile device. They are very small text files that some websites store on your computer when you visit them.

We use cookies on our website to make your shopping experience better in the following ways:

  • To remember how far you are in a form
  • Keep your shopping basket up to date
  • Allow you to access secure shopping areas
  • Remember preferences you set
  • Allow you to share on social pages

These are the only uses of cookies on our website – there are no exceptions.

If you still wish to prevent cookies being stored on your computer, locate and change the preference settings in your browser to block or remove them. For more information on cookies visit AboutCookies.org. To simply accept cookies continue shopping as normal.

Your right to the removal of information

You have the right to remove your personal information at any time. In order to do this please email us at apprenticships@tmap.live or write to us at: The Data Protection Officer, Oskav, PO BOX 4500 Maidenhead SL60 1GA. Please include your name, address and/or the e-mail address you registered with when you contact us.

How does data travel over the Internet?

The Internet is a global network – therefore there are cases where your data travels internationally, which may include places outside the European Union. We want you to know that if you visit or shop with Oskav 3D glasses, you’re agreeing and authorising us to process data in this way.

Where should I send my data protection queries?

If you have questions about your personal data or our privacy policy, please email us at apprenticeships@tmap.live

To see all the information we have about you, and to correct any inaccuracies, please write to: The Data Protection Officer, Oskav, PO BOX 4500 Maidenhead SL60 1GA

How do I opt out of receiving information from you?

Here’s the email addresses to write to if you don’t want to receive information from us: unsubscribe@tmap.live You are perfectly entitled to unsubscribe at any time. If you decide to opt out, please be aware that we will not be able to send you any of our offers.

What can I do to increase security?

Internet shopping is becoming more and more popular and the overwhelming majority of transactions are quick, easy and trouble-free. We do everything we can to ensure your shopping experience is as safe and secure as possible.

However, there are a number of additional precautions you can take to increase security:

We recommend you always close down your Internet browser when you have finished shopping online, especially if you use a shared PC. This will delete temporary Internet cookies from any sites you may have visited

Never reveal your password to others

Keep your password as unique as possible and try not to choose obvious passwords, such as your name, partner’s name, or other personal information which could be easily obtained by a third party

Avoid using the same password for numerous Internet sites.

Please note, tmap will NEVER ask for personal details via email. If you do receive an email requesting this information, please contact us immediately.

Further Information

If you have questions about your personal data or our privacy policy, please email us at apprenticships@tmap.live. To see all the information we have about you, and to correct any inaccuracies, please write to: The Data Protection Officer, tmap, 11 Belmont Road, Maidenhead SL6 6JL. You can also check the account information we are holding online by logging into your ‘Account’.